Support

Make sure location services are enabled for your browser or the app, then refresh the page. If drops still aren't appearing, there may not be any active drops placed near you yet—check back soon, as Drop Masters add new ones regularly.

Pin locations are approximate on purpose to keep some of the hunt intact. If a pin seems significantly off (wrong park, wrong city, etc.), please report it using the form below so we can check it.

Make sure your camera has a clear, well-lit view of the code and try wiping the drop off if it's dusty or wet. If the code is damaged, torn, or faded beyond scanning, please report it through the form below with the drop's name or location so a Drop Master can replace it.

This can happen with a weak internet connection at the time of scanning. Try scanning again once you have a stronger signal. If it still won't record, contact us with the drop name and approximate time you scanned it.

If a drop is missing, it may have already been found and relocated, or picked up without being scanned. If it's still showing as active on the map after a few days, let us know so we can update its status.

Not every drop includes a hint, and difficulty varies on purpose. If a hint doesn't match the actual location, tell us the drop name and what the hint says so we can look into it.

Large photo files can sometimes fail to upload on slower connections. Try switching to Wi-Fi, or reduce the photo's file size before uploading. If uploads keep failing, let us know your device and browser/app version.

Hide the drop in another safe, public location, then scan its QR code again. The system will update the map automatically and start a new adventure for the next seeker.

Double check your email and password, and make sure caps lock isn't on. If you're still stuck, use the form below and include the email address your account is registered under.

Hunting is always free, and Paid Membership is entirely optional. For billing questions, cancellations, or issues with your membership, send us a message below and we'll take care of it.